Villeroy & Boch O.novo 600x450 1th White Basin & Full Pedestal

Purchasing online can have its own benefits such as competitive prices, wider range of products available but with all the research you may do for the product you are considering to purchase, there is always the unexpected mistake or the product just does not meet your expectation. Don't worry because at taps UK, you have 365 days to think about it with the option for refund within 30 days or return for credit note after 30 days, it's never been easier to take your time.

All unused items are covered by 30 day money back or 365 day returns guarantee. 

Products returned within 30 days of delivery will be issued with a full refund, less any special delivery costs associated with your initial delivery. Products returned within 365 days of delivery but over 30 days of delivery will attract a restocking charge of 25% and it will be deducted when the credit note is issued. The credit note is valid for 12 months and can be redeemed for all products or services provided by Taps UK. 

To qualify for our 30 day money back or 365 day returns guarantee, all you need to do is to follow our 3 simple steps below.

1. Contact our customer services within the correct time frame of delivery, by submitting your request for a return through our online help desk with the following information:

Name
Email address
Contact telephone number
Invoice/sales order number
Product detail of item returning
Reason for request to return

2. Print and complete the returns form with your unique returns reference number provided by our customer service on acknowledgement to your request.

3. Pack your items securely, including your returns form within, and return it to the address provided by our customer service. 

Polite Notice - We do not cover the return postage costs. Goods must be returned in their original packaging in a sellable condition.  Refund & Credit notes are issued within 14 days of return.

For more information on returns please click the link below.