Delivery Delays During Black Friday and Cyber Monday Rush

We understand how important it is for you to receive your orders quickly, especially during the busy Black Friday and Cyber Monday sales period. However, we want to inform you about some delays affecting deliveries across the Yodel network.

What’s Happening?

Yodel, our delivery partner, is currently experiencing an unprecedented volume of parcels across their network due to the Black Friday and Cyber Monday rush. This has caused a strain on their logistics operations, which in turn is delaying some of the deliveries we’ve dispatched to you.

This surge in demand happens every year, but the level of activity this time has exceeded expectations, impacting delivery times nationwide.

What Are We Doing About It?

We’re doing everything possible to minimise the delay and keep things moving:

• Increased Monitoring: Our team is closely monitoring all orders in transit and liaising with Yodel to prioritise delayed parcels.
• Escalations with Yodel: We are in regular contact with Yodel to ensure they’re allocating resources to manage the backlog quickly.
• Communication Updates: We’re keeping you informed with tracking updates and order statuses so you know exactly where your parcel is.

What You Can Do

While we’re working hard behind the scenes, here are some tips to help you stay updated and prepared:

1. Check Tracking Regularly: Use the tracking link provided in your dispatch email to monitor your parcel’s progress.
2. Allow Extra Time: Delays are frustrating, but waiting a few extra days might help avoid unnecessary inconvenience.
3. Contact Us for Help: If you have an urgent query or concern about your delivery, reach out to our customer service team.

Looking Ahead

We understand how disappointing it can be when an order doesn’t arrive on time. We’re as eager as you are to get everything back on track. While we can’t control external network issues, we are doing everything within our power to speed things up.

We value your patience and support during this challenging period. Our team is fully committed to getting your items to you as quickly as possible.

If you have any questions or need further assistance, please don’t hesitate to get in touch.

Until the next time..