Purchasing online has many advantages—competitive prices, a wide range of products, and the ability to research before you buy. But sometimes mistakes happen. You might order the wrong size, pick the wrong colour, or simply find that the product doesn’t meet your expectations.
As a UK retailer, we are committed to offering flexible returns, including a 30-day money-back guarantee and a 365-day exchange period. Full details can be found on each product page or in our returns guide.
Over the years, however, we’ve seen many items returned to our warehouse in poor condition. Unfortunately, if a product arrives damaged or not in a resalable state, we cannot issue a refund or credit.
This guide explains the most common mistakes customers make when sending items back and how to avoid them. By following these tips, you can make sure your return arrives safely, meets our returns requirements, and gets refunded quickly.
Most return issues aren’t about the product itself—they usually come down to process errors. Common problems include:
Missing paperwork – forgetting to include the returns form or proof of purchase makes it difficult to identify and process the item quickly.
Timing – sending an item back outside of the returns window often means it can’t be accepted, even if the product is unused.
Wrong return method – using standard post instead of a tracked or insured service can result in items being delayed, lost, or damaged in transit.
Poor packaging – items sent back without adequate protection can arrive broken, which may void the return.
Incorrect address – shipping to the wrong warehouse or department adds extra time and confusion.
Small oversights like these can lead to major delays or even rejected returns. Double-checking paperwork, packaging, and shipping details before you send an item back will save time and frustration.
Here are the errors we see most often:
Not notifying customer service before sending an item back. This means we can’t log or track your return.
Missing the return window and sending items back outside the allowed timeframe.
Leaving out the returns form or reference number makes it difficult to identify your order.
Using untracked or insecure shipping risks items being lost in transit.
Follow these simple steps for a hassle-free return:
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Pre-return
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Preparing your return
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Sending your return
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Post-return
At Taps UK, our policy is designed to give you flexibility:
365-day returns window – you can return unused items for up to a year.
30-day full refund policy – for items returned in their original condition.
Condition requirements – items must be unused, in resalable condition, and include all original packaging and parts.
Collection fees – where applicable, charges may apply if we arrange collection.
Full details can be found in our Returns Policy.
If you have questions or want to start a return, our team is here to help.
Start your return here or call our customer service team for advice.
Returning an item doesn’t need to be complicated, but small mistakes—like missing paperwork, posting too late, or failing to use tracking—can delay or even prevent your refund. By understanding the common errors and following a simple checklist, you can make sure your return arrives safely, in good condition, and is processed quickly.
