SAVE UP TO 75% - Our Biggest Ever Black Friday Event

Terms and Conditions

Taps UK may update their terms & conditions from time to time, please print this page for reference on the day of your purchase if required. Last updated 17/06/2020

Introduction

Taps UK works extremely hard to ensure that our prices are kept as low as possible. In order to continue offering all of our customers these low prices, please take a minute to read through the terms and conditions below, before you complete your purchase with TapsUK.

If you are unsure or have any issues with our terms and conditions outlined below, please do not hesitate to email our customer support team who will be more than happy to answer your queries by reply and keep any enquiries on file. Please read all sections of the terms and conditions thoroughly.

By placing an order through our website, you are accepting the terms and conditions explained below. If you do not agree to these terms then you may not use our site.

Description of Goods

All of our images, descriptions, specifications and advertising are correct at the time of creation using information given to us by the manufacturer/distributor of the product. All information given on our website is approximate and is intended as a guide only. Our listings are regularly updated and checked so we can ensure they are as accurate as possible, however we would recommend seeking technical advice from a qualified source before ordering products and undertaking any major work. For any specific product enquiries, we would recommend speaking with one of our customer services agents, who can check these details with the supplier.

We make every effort to ensure that our images correctly represent our items, however due to variations in colour preference and set-up on computer monitors there may be a slight variation of colour when displayed on different devices

Delivery Information

All delivery sizes are clearly shown on the product descriptions page. If you order more than one item you will only pay the delivery charge for the largest item (the smaller items will be effectively shipped for free). All delivery times advertised on our website and in our terms and conditions are in working days.

Important Information

TapsUK strongly advises you do not book any contractors, plumbers or fitters until full receipt of all items in good condition. We aim to deliver all of our orders within the advertised delivery lead times, however, all delivery times are provisional and TapsUK cannot be held responsible for any expenses or costs caused by unexpected delays due to logistics.

Please note; if there are any items out of stock on your order, all items will be delivered when these items come back into stock. If there is an item on your order that is out of stock, a customer support adviser will contact you with an expected delivery date, and if you would like the items in stock to be dispatched immediately we can arrange this for you and send your other items to follow when they are available.

PRODUCT AVAILABILITY

Taps UK offer more than 10,000 products online for delivery throughout the United Kingdom. A large selection of popular items are held in stock in our distribution warehouse in Bromsgrove, Worcestershire. In addition, a large selection of goods are stored with the manufacturer or the appointed distribution company who distribute the products on the manufacturers behalf.

On each product description page, you will find the following key information which is listed below. This will help you to understand the product availability for each item.

In Stock
Products displaying "
In Stock" are held physically in stock in our distribution warehouse in Bromsgrove, Worcestershire. These products are ready for immediate dispatch for next day delivery* or available for click and collect.
*Available in delivery zone 1 & 2 only. 

Available to Purchase
Products displaying "Available to Purchase" are held in stock at the manufacturer's warehouse or appointed distribution company. Goods are either delivered directly to you, or delivered to Taps UK and delivered onto you. The estimated delivery lead time advertised is the time frame we endeavor to deliver your items within. Tracking details will be sent via email or text to keep you updated, therefore please ensure that you provide us with an up to date mobile telephone number and a valid email address when placing your order. If the item is not in stock for any reason with our supplier for any reason, we will notify you with estimated delivery date.

Made to Order
Products displaying "Made to Order" are usually not stocked at Taps UK or the manufacturer. It is usually specifically made to order by the manufacturer once your order has been placed. For some products, it is excluded from our money back guarantee. For delivery lead times, please email our customer support team who will check the manufacturing lead time and provide you with a written delivery lead time.

Item Out of Stock
Products displaying "Item Out of Stock" are currently sold out and currently unavailable to purchase. Products with a confirmed new stock arrival date will be advertised with the estimated new stock arrival date. For customers who wish to pre-order the goods for an immediate dispatch once the stock has been delivered into us, can do so, by contacting our customer services team. Alternatively, you can leave your email by clicking the "Email me when back in stock" button; then once the item comes back into stock, we will email you.

Delivery Cost

For up to date delivery costs, please refer to our delivery page.

Delivery Time

All standard deliveries are made during Monday to Friday from 7 am to 9 pm, excluding weekends and public holidays or any holidays stated on our website. For standard delivery lead times, please refer to the individual descriptions page, where the estimated delivery timeframe is clearly advertised (i.e. 3-5 working days).

For delivery to Zone 2, 3, 4 and 5 areas, please allow an extra 2-3 working days on top of the standard delivery lead times advertised. 

Next day, AM, PM and Saturday delivery available on selected advertised items only. Orders must be placed before 2:00 pm

Small Items

Small items are usually delivered by Royal Mail and may require a signature upon delivery. Royal Mail delivers Monday to Saturday. 

Medium Items

Medium items are delivered by couriers such as DPD, Yodel, Parcel Force. The couriers will attempt delivery at your provided delivery address, if no-one is available to sign for the goods, a card will be left for you to contact the couriers to collect from the local depot or to arrange a second delivery. The couriers may attempt delivery the following day, but they do not guarantee this second attempt. Goods delivered by courier will require a signature upon delivery. Tracking number and link to the relevant website to track the progress of your order will be provided after your purchase has been dispatched. 

Please be advised, a telephone number is required for some couriers, please ensure you provide us with your contact telephone number at the point of checkout. Failure to provide a valid contact telephone number may cause significant delay to your delivery.

Large & Extra Large Items

Large and Extra Large items are usually delivered by specialist couriers who handle fragile, oversized or heavy items not usually carried by standard couriers. 

The specialist courier will text, email or call you with your delivery date prior to delivery, goods delivered will require a signature upon delivery.

Please be advised, a telephone number is required, please ensure you provide us with your contact telephone number at the point of checkout. Failure to provide a valid contact telephone number may cause significant delay to your delivery.

Due to the fragile nature of most large and extra large delivery items, we ask that all items are checked for any obvious signs of damage before you sign for the goods. Any items with significant damage must be refused and signed for as damaged.

Special Delivery Items

Special Delivery items are usually delivered on a pallet kerb side. Due to health and safety reasons, an able-bodied person needs to be present to accept delivery and carry your purchases into your property. 

The transport company or Taps UK customer service will contact you prior to delivery to schedule a suitable delivery date, goods delivered will require a signature upon delivery.

Please be advised, a telephone number is required, please ensure you provide us with your contact telephone number at the point of checkout. Failure to provide a valid contact telephone number may cause significant delay to your delivery.

Due to the fragile nature of special delivery items, we ask that all items are checked for any obvious signs of damage before you sign for the goods. Any items with significant damage must be refused and signed for as damaged.

Damage in Transit

All goods delivered within the UK and Ireland are insured against damage in transit. Due to time restrictions put in place by the Transport Company and manufacturers, we cannot consider any claims for damage after 7 days (unless stated differently by writing prior to delivery).

Please ensure that all items are checked fully on delivery, by either yourself or an informed party. Any damage needs to be reported to Taps UK customer service within 7 days of delivery. After this time we are no longer able to claim from the transport company or the distribution company. This can be reported to Taps UK customer service via email or by telephoning general enquiries. We may ask for evidence of the damage in electronic form which will need to be provided within 7 working days for your claim to be processed.

Any claims made 30 days after the delivery date will not be considered.

Due to the fragile nature of large, extra large and special delivery items, we ask that all items are checked for any obvious signs of damage before you sign for the goods. Any items with significant damage should be refused or signed for as damaged.

Shortages

Please ensure that all items are checked fully on delivery, by either yourself or an informed party. Any shortages need to be reported to Taps UK within 7 days of delivery (unless stated differently by writing prior to delivery). After this time we would have to charge for any replacement parts or items. This can be reported to Taps UK customer service via email or by telephoning general enquiries.

When purchasing any items from our store you are agreeing to indemnify TapsUK of all losses if you fail to notify us of any shortages within 7 days of delivery

Click & Collect

Taps UK offer collection from our distribution warehouse based in Bromsgrove, Worcestershire for eligible items advertised on the website. For eligible items, the following steps should be taken.

1. Add your eligible "Click & Collect" products to your shopping basket and proceed to check out. Select the shipping method "Click & Collect from Bromsgrove" and proceed to payment to complete your order
2. Contact Taps UK customer service on 01527 868 500 and book a collection day and collection time slot. Once you have confirmed your collection, travel to the warehouse in Bromsgrove Worcestershire to collect your purchase.
3. Once you arrive outside the warehouse, park your vehicle in one of the visitor car park space and head to reception with your order details where one of our friendly member of the warehouse team will assist you.
4. Inspect your purchase with the assistant to ensure the product you purchased all meets your satisfaction. Once satisfied with your purchase, our assistant will help with your purchase to your vehicle.

For frequently asked questions on "Click & Collect", please visit the click and collect page.
https://www.tapsuk.com/click-and-collect-i145

Delivery to Alternative Address (Non-Credit/Debit Card Registered Address)

Due to an increasing amount of credit card fraud, customers who require delivery to non-credit/debit card holders address must complete their payment through PayPal payment gateway, for more information, please visit "contact Us" page, "Before you order"

Alternately, if you pay by bank transfer, we will be able to deliver to any address.

Cancelling an Item

You can cancel an order placed with Taps UK up to 30 working days after delivery. 

365 DAY RETURNS GUARANTEE - Unused Purchases

All unused items are covered by 30 day money back or 365 day returns guarantee. 

Products returned within 30 days of delivery will be issued with a full refund, less any special delivery costs associated with your initial delivery. Products returned within 365 days of delivery but over 30 days of delivery will attract a restocking charge of 25% and it will be deducted when the credit note is issued. The credit note is valid for 12 months and can be redeemed for all products or services provided by Taps UK. 

To qualify for our 30 day money back or 365 day returns guarantee, all you need to do is to follow our 3 simple steps below.

1. Contact our customer services within the correct time frame of delivery, by submitting your request for a return through our online help desk with the following information:

Name
Email address
Contact telephone number
Invoice/sales order number
Product detail of item returning
Reason for request to return

2. Print and complete the returns form with your unique returns reference number provided by our customer service on acknowledgement to your request.

3. Pack your items securely, including your returns form within, and return it to the address provided by our customer service. 

Polite Notice - We do not cover the return postage costs. Goods must be returned in their original packaging in a sellable condition.  Refund & Credit notes are issued within 14 days of return.

Product Guarantee - Used/Fitted Purchases

All items supplied by Taps UK have a minimum of 6-month guarantee against manufacturing defect/fault unless stated longer. In order for us to consider your guarantee claim, a copy or details of your original proof of purchase will be required (Sales Order Number and delivery post code). 

Any claim made over 12 months without a copy or details from your original proof of purchase will be liable for a £10 administration fee prior to the claim being considered, to cover our administration costs obtaining the necessary information.

The guarantee does not cover damage caused during fitting, or caused by poor installation or servicing, accidental or malicious damage, improper use or negligence, discoloration due to long exposure to sunlight or UV lights, and general wear and tear to the item and or working parts of the item (for example, the valve in a tap, shower heads, washers, seals, any item that would be expected to be replaced periodically during the life of the tap). Any working part as stated above would be covered by a 6-month warranty unless stated longer.

At our or suppliers discretion, we will replace in part or whole a product which is defective in operation, materials or workmanship. If the model purchased is no longer available we will endeavour to provide the closest equivalent from the range that we have available. To be covered by the guarantee, all items should be installed in accordance with the manufacturer's instructions and used for domestic purposes only. This guarantee is for the original purchaser/end user only and is non-transferable to a third party. The guarantee becomes active from the date of delivery.

Our Guarantee is in addition to your statutory rights and does not affect your statutory rights.

Any manufacturers guarantee claims after 6 month of delivery, will require proof of manufacturing defect before any claim can be considered by the manufacturer. The burden is on you to prove that the product was faulty at the time you took ownership of it. In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range. A written statement simply stating "faulty" or similar will not be honoured.

In the unlikely event that damage or faults do occur, we will either;

1. Refund

If your purchase is within 30 days of delivery and you are unsatisfied with any solutions offered by the customer services department, then we can offer you a refund on the item including your initial postage costs. Just send an email through to the Taps UK after sales team with an explanation and we will email you the returns form and your returns reference number.

Please complete the returns form and send your item back for a refund. Please ensure that the item is returned in its original condition and packaging. Goods are refunded within 14 days. If your purchase is outside of the 30 days we do not refund under any circumstances and a credit note can be issued.

2. Provide Replacement Part

If your item is within 6 months of purchase, we can offer replacement parts and instructions to repair the item. This is the quickest and most efficient way to resolve the majority of problems. Just send an email through to the TapsUK after sales team with an explanation and they will confirm your address and get suitable parts sent out for you as well as instructions to fit these parts. Most parts are dispatched the same day, and are with you in 2-3 working days.

Should we request any parts or the original back from you, Taps UK will cover any postal costs incurred.

3. Repair the Product

If your item fails due to a manufacturing fault within the first 6 months (from the delivery date) we can collect and repair the item. Just email our after sales team with information regarding the fault, and they will reply with the relevant returns form and information to return the item to us. We will then arrange with you a suitable date for collection during working hours (8 am -6 pm, Monday to Friday) and we will then arrange this with our couriers.

Once the item is back to us, we will then process the item and establish the fault ready for repair. Once repaired, the item will then be dispatched back to you on a courier, and should be with you within 48 hours. This whole process can take up to 21 working days, depending on the nature of the fault with the item. The majority of repairs are very straightforward and can be solved without returning the goods to us. Returning the item to us is a lengthy process and is not recommended in most circumstances because of this, however the option exists for any problems that require this action.

4. Exchange

You also have the option to exchange your items for alternatives within 30 days of delivery. Please be advised, you will be liable for both the return costs for the old item and re-delivery costs of the newly ordered item. Exchanges made over 30 days after delivery will also be liable for a 25% restocking charge.

Just email the after sales team within 365 days of delivery including your order information and details of your preferred item. They will then advise you of availability, price difference and delivery costs, and also the best way to pay for the new item. You will then be issued with your returns information to send the item back to us. When we have received the returned item, we will then send your preferred item within 7 working days of receipt.

If your purchase is over 30 days of delivery but less than 365 days of delivery, we can still offer an exchange as above, however, we will charge a 25% restocking/handling charge. We do not under any circumstances exchange an item after 365 days of delivery.

All goods must be returned to us in their original packaging in a sell-able condition. Taps UK reserves the right to refuse any goods that are returned to us, and do not meet these requirements.

Firstly please report the damage or fault by contact our customer service by submitting a ticket through our online help desk so that we can open a case. The more information you provide, the quicker we will be able to diagnose the problem and reach a resolution. Unfortunately, merely stating that the item is ‘faulty’ is not sufficient information for us to assess the problem, and will cause significant delay to resolving the complaint.

Please email us initially with your name, invoice number, Item description, date of purchase, payment method and contact telephone number, along with details of the fault or damage. Photographic evidence of the fault also speeds up the process, as this enables our customer support team to locate the best solution as quickly as possible.

Without photographic evidence, we can offer a collection for inspection. If the item is deemed faulty, then we will repair/ replace the item and return it to you. If no fault is found when the item is inspected, you would be liable for both the collection costs and the cost of returning the item to you.

Our guarantee does not cover the use of replacement parts purchased from a third party, and use of such parts will render your guarantee void.

Important Returns Information

• All items being returned to us should be returned with a valid returns form to ensure a fast resolution
• The purchaser is responsible for the items arriving back to Taps UK in good condition. Packaging may need to be improved for some delicate items such as ceramic or composite sinks. For returns and packaging advice we would recommend talking to the courier that you intend on sending the item with or read our guide "How to return your unwanted bathroom & kitchen purchases safely"
https://www.tapsuk.com/guide-how-to-return-your-purchase-safely-i233
• We strongly recommend you send the item back via recorded delivery/tracking service as items will not be refunded unless we have proof of delivery. We also recommend insuring the items for transit in case of damage.
• Items can be returned in person but must be prearranged with customer service prior to you returning the item.
• For any claims you will need to produce a valid proof of purchase.

International Customers - Non-UK

For non-UK customers, we guarantee all goods as above but we cannot cover postage costs for replacement parts to be sent if required.

Site Content and Disclaimer

This site is owned and operated by Utsumi UK Ltd, whose registered office is at

Unit 2, Prior Wharf
Waterside, Harris Business Park
Hanbury Road,
Stoke Prior
Bromsgrove,
Worcestershire
B60 4FG
United Kingdom

The contact telephone number is 01527 868 500, and the registered company registration number is 05399295. VAT registration number is 866 7532 81

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

Applicable Law - International Customers

We control and operate the web site from our offices within England. Accordingly, the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.


WE LIKE TO THINK OF OUR POSITIVE REVIEWS AS VICTORY...


Top