TAPS UK RETURNS INFORMATION

Purchasing online can have its own benefits such as competitive prices, wider range of products available but with all the research you may do for the product you are considering to purchase, there is always the unexpected mistake or the product just does not meet your expectation. Don't worry because at taps UK, you have 365 days to think about it with the option for refund within 30 days or return for credit note after 30 days, it's never been easier to take your time.

365 DAY RETURNS GUARANTEE - UNUSED PURCHASES

All unused items are covered by 30 day money back or 365 day returns guarantee. 

Products returned within 30 days of delivery will be issued with a full refund, less any special delivery costs associated with your initial delivery. Products returned within 365 days of delivery but over 30 days of delivery will attract a restocking charge of 25% and it will be deducted when the credit note is issued. The credit note is valid for 12 months and can be redeemed for all products or services provided by Taps UK. 

To qualify for our 30 day money back or 365 day returns guarantee, all you need to do is to follow our 3 simple steps below.

1. Contact our customer services within the correct time frame of delivery, by submitting your request for a return through our online help desk with the following information:

Name
Email address
Contact telephone number
Invoice/sales order number
Product detail of item returning
Reason for request to return

2. Print and complete the returns form with your unique returns reference number provided by our customer service on acknowledgement to your request.

3. Pack your items securely, including your returns form within, and return it to the address provided by our customer service. 

Polite Notice - We do not cover the return postage costs. Goods must be returned in their original packaging in a sellable condition.  Refund & Credit notes are issued within 14 days of return.

COLLECTION SERVICE

With over 15 years of delivering our products to our customers, we have built up some valuable experience when delivering goods that include fragile and bulky items, that's why Taps UK offer a 3rd party collection service with our transport partners making returning your purchase a little less stressful. The price of the collection charges depends on the product you are considering returning to us, with the collection charges been similar to our initial delivery charge but they do attract a surcharge enforced by our delivery partners.

Small and Medium sized items can be collected by a courier from your original delivery address or an alternative address of your choice on a specific day of your choice, alternately, our customer service can provide you with prepaid label for you to drop your parcel in one of 4000 locations throughout the UK, this service costs from £9.99 for a large shoe box sized box to £19.99 for a larger box for non-fragile items, which will be deducted from your refund or credit note.

Large sized fragile items can be collected by our fragile delivery partner from your original delivery address or an alternative address of your choice on a specific day of your choice, this service cost from £29.99 for single box and £5 extra for each additional boxes which will be deducted from your refund or credit note. All fragile items will be inspected prior to acceptance by you collection driver.

Extra Large sized fragile items can be collected by our fragile delivery partner from your original delivery address or an alternative address of your choice on a specific day of your choice, this service cost from £39.99 for single box and £5 extra for each additional boxes which will be deducted from your refund or credit note. All fragile items will be inspected prior to acceptance by you collection driver.

Special Delivery* (Pallet) can be collected by our pallet delivery partner from your original delivery address or an alternative address of your choice on a specific day of your choice, this service cost from £59.99 for the first pallet and £39.99 for each additional pallet which will be deducted from your refund or credit note. Your pallet will be collected curb side where a minimum of 7.5 tonne lorry will need to gain access.

*For collection of any Worktops, please contact us for collection charge, Prices from £69.99

Additional surcharges applies to Zone 2-5, for an accurate quotation for collection, please contact our customer service.


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