COVID-19 UPDATE

In light of the COVID-19 pandemic, Taps UK would like to reassure customers that we are taking every step necessary to continue to provide great service to you during this difficult time. Our number one priority is the well-being of our staff, and our customers and any procedure put in place will be done with safety as the main concern.
 
We endeavour to keep working as normal for as long as we can, but please expect some delays in delivery times and customer service response times whilst we are working with a reduced staff levels in our contact centre, and day to day processes are lengthened due to government guidance.
 
A considerable amount of our supply chain has suffered both service and delivery, which means some brands/products may have a significant lead time. We have tried to inform you of this on the product listing where we can, but any customer who is facing these delays will be informed via email shortly after placing their order with us.

Telephone Line

Due to reduced staff levels in our call centre, the opening times are currently 10am - 5pm Monday to Friday. The call centre is closed all other times.

Helpdesk (Email & Messages)

Due to the high volume of enquiries received in recent weeks, our response times are longer than usual. We will are currently working to reply within 1 working day. We appreciate your patience as we work as hard as we can to deal with each and every customer.

***Polite Notice***
Please refrain from sending multiple messages which will ultimately increase response times for you and others

Delivery

We continue to dispatch orders daily, and all of our delivery partners continue to collect daily and deliver all parcels.
 
Our couriers have special measures in place to work within government guidelines, and are constantly adapting to new guidance released daily.
 
Social distancing means that all couriers are now offering a “contactless” service to prevent the spread of illness. For our two man and room of your choice service are all adhiering to goverment guidelines are are delivering to door step or in to the hall. If you have any special requirements, please make them aware at the point of booking and they will do their very best to accommodate your requirements.
 
For some of our distributors who deliver to you, their processes have had to change in order to allow for government guidance. If there are any specific requirements then our team will contact you before the delivery to make sure you are aware.

Delivery Lead Times

We are experiencing some delays from some of our suppliers, we strongly advise you not to book any contractors until you have full receipt of all your items in good condition.

Click & Collect

Click and Collect service is available. Please ensure to book your click and collect collection slot online to avoid disappointment.

Returns & Exchanges

We are temporarily removing the time frame on physically returning items to us. You will still need to inform us within 30 days for refunds, or 365 days for credit note, but we wont impose a time frame on you returning the item to us.
 
Please note: Items are refunded once processed by our returns team, so delays in returning your items will also lead to delays in your refund being processed.

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