There are NO showroom or viewing facilities at the collection warehouse, please ensure you purchase all your required items online before you make your journey to avoid disapointment.
Whether you are in a hurry for your purchase or just rather save on delivery cost as your not far from our warehouse in Bromsgrove, why not collect your purchase from us? Collection are usually available within 4 working hours after you have placed your order online through www.tapsuk.com. On occasion this may take a little longer but please ensure you contact our customer service to ensure your items are ready for collection before you make your special journey to us.
1. Add your eligible "Click & Collect" products to your shopping basket and proceed to check out. Select the shipping method "Click & Collect from Bromsgrove" and proceed to payment to complete your order
2. Schedule a convenient collection day and time that works for you! Simpley complete the online form. Once you have confirmed your collection, travel to the warehouse in Bromsgrove Worcestershire to collect your purchase.
3. Once you arrive outside the warehouse, park your vehicle in one of the visitor car park space and head to reception with your order details where one of our friendly member of the warehouse team will assist you.
4. Inspect your purchase with the assistant to ensure the product you purchased all meets your satisfaction. Once satisfied with your purchase, our assistant will help with your purchase to your vehicle.
There are NO showroom or viewing facilities at the collection warehouse, please ensure you purchase all your required items online before you make your journey. All "Click & Collect" purchases will be ready for collection within 4 working hours of your confirmation email.
Q: Do I need to call you before I make my journey to collect?
It is advisable for you to call our customer service team on 01527 868 500 before you make your journey so we can ensure your goods are ready for collection when you arrive.
Q: What post code do I use for my satellite navigation?
The post code for your satellite navigation is B60 4FG. Please note our post code was recently updated by Royal Mail and any satellite navigation running an older software, which is more than 12 months old may lead you to a different part of Bromsgrove. Please ensure your satellite navigation is up to date and running the latest version, therefore directing you to our address advertised.
Q: Do you have free parking?
We have several free car parking spaces allocated to the front of the building, along with a further 16 spaces in the main car park, at the side of the warehouse adjacent to Hanbury Road. Car parking spaces are clearly marked "Unit 2"
Q: Where do I go once I arrive?
Once you have arrived, please head towards the blue reception door, and ring the Click & Collect door bell. From here, one of our personnel will look after your collection. Please be patient as our personnel on duty may be serving other customers.
Q: Can I view and check my purchase at time of collection?
The personnel on duty will check the item with you to ensure you are totally satisfied with your purchase before helping you to your car.
Q: What if I don't like the item I have purchased?
If you are not completely satisfied with your purchase, you have the right to cancel your order. Your refund will usually appear on your bank statement within 7 days, dependent on bank processing times.
Q: What if I can not collect within the 7 days period?
We understand in certain circumstances it may take you longer than 7 days to collect your purchase. If your collection date is to exceed the 7 day period, please contact us with an estimated collection date in order for us to store your purchase in a suitable place for safe keeping.
Q: Do you have a showroom at the warehouse?
Unfortunately Taps UK is an online retailer. To keep our prices competitive, we do not have showroom facilities at the warehouse.
Q: Can we purchase further products at the warehouse?
Further products can be purchased at the warehouse. We have computer access that our customers can use to browse our Taps UK website and order online. It can take up to 15 minutes for the order to download to our system, so if you are conscience of time, we recommend you make your purchases before arriving.
Q: Can we view other products at the warehouse?
Our online prices are calculated without our customers incurring showroom facility costs. Customers who wish to view products, will be charged our surcharge of £10.00 inclusive of VAT. This surcharge will enable you to view up to 3 products.
Q: Do you have restroom facilities at the warehouse?
We do have restroom facilities at the warehouse.
Q: Are children allowed at the premises?
Due to health and safety and insurance purposes, anyone below the age of 16 years old is not permitted on site.
Q: What are your opening times for collection?
Click and collect purchases can be collected during our opening hours which are Monday to Friday from 9am till 5pm. Please ensure you arrive at least 30 minuets before closing time.
Q: Are you open weekends and or public holidays?
We are closed during weekends, public holidays and any periods advertised on our contact us page on our website.
Unit 2, Prior Wharf
Waterside Entrance of Harris Business Park
Hanbury Road, Stoke Prior