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About Us

Taps UK

About Us

Welcome to Taps UK, part of Utsumi UK Limited. Taps UK, is one of the UK's fastest growing bathroom and kitchen online retailers. We attract over 1.5 million visitors per year, specialising in bathroom and kitchen taps and providing a vast array of products. Our range of products are developing and expanding all the time to meet with the demands of our customers.

We stock many of the industries leading brands as well as our own branded items, ensuring we have a product and a price range to suit everyone. Taps UK are providers to the general public as well as developers, builders and kitchen and bathroom retailers.

We have an excellent reputation within the industry based upon our prices, range of products and our service.

Our Premises

Our Premises

Taps UK have 22,000 square feet of offices and warehousing facilities within Bromsgrove, Worcestershire.

Our main distribution warehouse and sales office is located at Harris Business Park, with our aftersales office located at our secondary premises, still in Bromsgrove, Worcestershire.

By ensuring that we can hold the majority of stock in our own facilities, we can ensure that we efficiently dispatch orders on the same day of purchase.

Stock

We keep over £5 million worth of stock in our warehouse facility, which allows us to ensure that our customers receive a swift and quality assured service.

All orders dispatched from our premises are handpicked by our trained warehouse assistants and thoroughly inspected before dispatch. This ensures that our customers receive their products in pristine condition, and also a timely manner.

In the last 12 months we have delivered over 130,000 products to our customers.

“Each and every order dispatched from our warehouse is handpicked and thoroughly inspected before dispatch”

Zack - Warehouse Assistant

Meet The Team

Delivery

We aim to deliver your purchase to you as swiftly as possible. We use a range of delivery methods, varying from our own fleet of delivery vehicles, industry leading couriers and transport companies including one and two man delivery services and Royal Mail.

We work with many of the leading manufacturers in kitchen and bathroom goods, to offer our products with shipping at no extra cost, ensuring that our prices are as competitive as possible.

“We use a range of delivery methods, varying from our own fleet of delivery vehicles, industry leading couriers & transport companies including one and two man delivery services and Royal Mail.”

James - Warehouse Supervisor

Meet The Team

Support

UK Based Call Center

UK Based Call Center

We are proud to offer a dedicated UK based call centre, followed up with an online live chat facility, or even an online helpdesk, for all sales enquiries that and business may have.

All of our staff are highly trained to offer the very best product advice and information, so you can rest assured knowing that help is at hand, regardless of which method you prefer.

After Sales Support

After Sales Support

Our after sales support team offer the very best support via our online helpdesk. Our support team respond to all tickets, and you can expect the receive a reply within 4 working hours during our office hours, and most customers will hear back from one of the support team within the hour.

Our online helpdesk also features Frequently Asked Questions, Troubleshooting & Guides & Latest Announcements

Money Back Guarantee

All items purchased from Taps UK are backed by our 14 day money back guarantee. This is in place of the standard 7 day money back guarantee period offered with most online retailers. Therefore, allowing you a significantly longer time frame in which to make your final decision on your purchase.

Exchange Guarantee

All items purchased from Taps UK are backed by our 30 day exchange guarantee, so if the item you purchased is unsuitable for some reason, you have 30 days to exchange it. The returned item, must of course, be returned to us in the condition it was received.

Reviews & Testimonials

Our products come with reliable and genuine reviews, giving you piece of mind when you purchase from us. You can view our reviews by clicking the attached link. Our reviews highlight not only our extensive product range but also our friendly and efficient sales team, ensuring your overall experience of purchasing from us is a happy one.

Very good company. Items ordered are excellent quality, good value for money and courteous delivery person. This is a company you should buy from if you want to avoid headaches from other suppliers. Highly recommended

Mrs. Reed

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