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About Us

A Short Story About Taps UK...

2004 ~ 2005

The Taps UK story started back in September 2004 when a vision of supplying quality bathroom and kitchen taps online to consumers was initiated by the founder and Director of the company, when he realised the extreme high costs of bathroom and kitchen taps in showrooms and DIY outlets. Having no knowledge or experience within the bathroom and kitchen industry or of online retailing, he saw a vision and risked all what little assets he had to commence his business venture.

Initially, the business predominantly sold kitchen and bathroom taps through eBay, working from small premises in Redditch, Worcestershire. He set about sourcing and importing taps and accessories from Europe and the Far East, working night and day, 7 days a week in search of new suppliers and learning the industry, as well as dealing with the day to day business of dispatching goods and dealing with customer service issues.

2005 ~ 2008

As the business slowly grew, on 19th of March 2005, the decision was made to form a Limited Company; Utsumi UK Ltd, with the trading name of Taps UK. The company gradually grew, expanding the ranges on offer.  An understanding of the sector developed further, and the company adapted to meet market needs. New manufacturers and suppliers both in Europe and the Far East we’re constantly sought out. 

On 18th November 2005, further investment was made into Taps UK and a new warehouse facility in Bromsgrove, Worcestershire was secured.  This allowed the business to further expand its portfolio of bathroom and kitchen tap ranges. 

In Spring 2006, the first generation tapsuk.com website was proudly launched. It’s popularity, meant that in the spring of 2007, a second generation of the website was launched. This added further functions and a fully comprehensive list of products and their specifications.

2008 ~ 2010

With the popularity of the website and ever increasing ranges on offer, in 2008, Taps UK moves to a larger warehouse and office facility at Harris Business Park, Bromsgrove, Worcestershire, which gave the company the ability to grow further.

With ever increasing popularity of online sales globally as well as new website features constantly coming into force, in 2009 a third generation tapsuk.com website was launched. This had a full stock management software system and multi channel management software, increasing efficiency in stock management and improving the customer service experience.

On to the new decade of 2010, Taps UK offered products for sale through various channels including eBay, Amazon and tapsuk.com. Through these channels, Taps UK not only supplies taps, but kitchen and bathroom products as well.  Additional branded products such as Franke, Astracast, Abode, Grohe, Hansgrohe, Villeroy & Boch to name a few were now on offer to our customers.  The company further invested in a customer service support system and telecommunications system to enable a swifter customer service experience.

2010 ~ 2020 and Beyond...

With the ever changing digital world, in 2013, further development and investment came to launch our 4th generation tapsuk.com website, offering a further customer user experience, now with a mobile friendly website, this allowed the company to steadily grow yet again. 

Moving in to the 3rd decade, 2020 has seen further investments, with the launch of our 5th generation website.  This provides a fully responsive website, as well as a huge range of products on offer. From our humble beginning, we have now exceeded well over 1 million orders and received more than 200,000 positive feedback updates. All of this has been achieved   through various media channels and our ability to interact digitally with our customers through the ever present social media and global internet.

As Featured In

As an established online retailer, we are often approached by ITV, Channel 5 and other mainstream channels to help out with TV Shows such as 60 Minute Makeover and Cowboy Builders. We have donated to Cowboy Builders 6 times, to help out families left in distress after being let down by their original building contractors. If you click below, you can see each episode, and what was donated to them for the show, as well as links through to the main site where you can see us credited.

As well as working with these companies, we have had several articles published in leading Home & Garden magazines such as "Kitchen Bathroom Bedroom" and "Period Living" in which our exclusive brand Astini was featured heavily. You can see all of these listed below. 
DIY SOS Kitchen ITV 60 Minute Makeover Cowboy Builders Channel 5 Period Living

House To Home
Country bathroom in blue and brown

ITV 60 Minute Makeover
April 2012 - Uxbridge

Channel 5 Cowboy Builders
August 2011 - Horsham

Channel 5 Cowboy Builders
August 2011 - Worcester Park

Channel 5 Cowboy Builders
August 2011 - Langley

Channel 5 Cowboy Builders
July 2011 - Balham

Channel 5 Cowboy Builders
January 2011 - Lewisham

Channel 5 Cowboy Builders
September 2010 - Woking

The Essential KBB Magazine
August 2008

Period Living Magazine
February 2009

What our customers think of our service...