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Browse our Customer Testimonials

We at Taps UK are always striving forward so that we may offer our customers a competitive level of service and products. With your valued feedback, we can make improvements to areas of Taps UK which, we hope will significantly improve your experience with us.

To help you understand the level of service we provide our customers, we have included below, some of our feedback comments and general comments from our customers.

Taps UK also have an established eBay store, trading since October 2004, we sell end of line goods, returned stock and promotions on eBay. We have sold over 350,000 items, with over 100,000 customer feedbacks. Taps UK have been awarded with "eBay Top-rated seller" status, for consistently providing high level of service on eBay.

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Rangemaster sink & tap

I placed an order for a Rangemaster sink & tap with Emily in your Customer Service. She was incredibly helpful and very understanding as I was concerned about the products being in stock. She checked the system to confirm and then sent a further e-mail to the warehouse requesting immediate delivery. Emily then mailed me confirming the delivery date. I received the items early the following morning, securely packed and delivered by a very pleasant delivery man. .It was so refreshing to deal with a company who seem to employ staff that understand the meaning of Customer Service. First class, I would not hesitate in recommending Taps Uk.
Thank you Shirley Bone

Shirley Bone

Order S0158525 - Schock Sink5

You and your couriers - Panther Group, are the most professional online businesses I have ever dealt with.
I ordered my sink on Friday and it was delivered on the following Tuesday.
Follow up emails gave details of how I should prepare for the delivery (more appropriate for larger items) and examine the goods before signing and accepting the goods.
The day before delivery, the couriers emailed a 4 hour time slot for the delivery.
This was confirmed on the Tuesday, with drivers name and contact number. Twenty minutes before the delivery was made, the driver phoned to say he was on his.
On delivery, the driver helped me unpack the sink and we examined it together to ensure it was undamaged. Only at this stage did the driver ask me to sign for it. He also photographed it to show it was OK. The driver even took all the packaging away with him.
I highly recommend both companies. Thanks to all concerned.

Mike Levey

Schock single bowl sink Pera Beige

Waited a long time on the phone but it was worth it. The help I got was perfection and dedication a great asset to any company. She went through the order and payment explaining everything step by step, even the journey to fetch our purchase, on arrival to pick up my purchase it was there waiting for me to pick it up. Rang the bell once and a lad showed us what we had purchased made sure we were satisfied sealed the box and carried it to our car

Ann Southern

Reginox Waste & Plumbing Kit (with overflow)

A very help full service I got just what I needed all tied up in one phone call.Thank you TapsUK

Ted Maitland

Use less tap

I ordered the kitchen tap and it arrived very quickly. My p!umber was on leave but as soon as he returned he came to fit the tap. The tap hole in the sink is the normal size but because the base of the tap was only a fraction larger my plumber could not get it to fit tightly. He tried it several times but each time he put the sink back into position the tap became loose again. In the end I had to purchase a tap locally. I called Taps UK the next day only to be told I couldn't have a refund as the 14 days return policy had passed and there was nothing wrong with the tap!!!
I was advised that it would be better if I tried to sell the tap myself as I would have to pay for the postage but they would exchange for another item. As there is nothing I need on the website I am left with a tap that is useless and 69.00 pounds out of pocket. Customer service with your firm is none existent. Regards Maureen Clark

Maureen Clark

Great job! Thank you!

Very satisfied with service, product, and delivery. Always prompt replay to all my emails, managed to deliver item when it was convenient for me without any problems. Many thanks tapsuk

Alena

Astracast Professional Chrome Kitchen Sink Mixer Tap

I was concerned when I bought the tap that it was shown on the website as available but then had to be ordered. However, your helpdesk answered promptly all of my queries and the tap was delivered very quickly - well within the time promised. The tap is excellent quality and is now fitted and working (instructions very comprehensive). I am very pleased with it and the service. Many thanks.
Martin

Martin

Outstanding Service

I have to say that my experience with Utsumi has been absolutely outstanding throughout and they will definitely be my first port of call for any future requirements that I may have.

After discovering that the sink that I had bought would not fit the way we needed it to with our new worktops, Utsumi went above and beyond the call of duty to allow me to change it. Throughout our communications they were always extremely polite and quick to respond, assist and resolve.

HIGHLY RECOMMENDED...!!

Daniel Gonzalez

Excellent Quality

Very good company. Items ordered are excellent quality, good value for money and courteous delivery person. This is a company you should buy from if you want to avoid headaches from other suppliers. Highly recommended.

Mrs Reed

Extremely efficient customer service

Dear TapsUK

I am extremely delighted with the Elizabeth in your customer service who managed to replaced the basin the courier damaged. As you know, we need the basin to finish off our bathroom project and any more delay would have caused us not to have a bathroom over the weekend. Thank you again for your prompt service and the basin is excellent quality and value for money. 

Best regards

Tony Church

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