2 Year manufacturers guarantee against manufacturing defects. The guarantee does not cover damage caused during fitting, or caused by poor installation or servicing, accidental or malicious damage, improper use or negligence, discoloration due to long exposure to sunlight or UV lights, and general wear and tear to the item and or working parts of the item (for example, the valve in a tap, shower heads, washers, seals, any item that would be expected to be replaced periodically during the life of the item). Any working part as stated above would be covered by a 6-month warranty unless stated longer. This warranty does not affect your statutory rights.
RAK Ceramics is one of the largest ceramics’ brands in the world. Specialising in ceramic and gres porcelain wall and floor tiles and sanitaryware RAK Ceramics produce 110 million square metres of tiles and 5 million pieces of sanitaryware per year at 16 state-of-the-art plants across the United Arab Emirates, India, Bangladesh and Iran.
Headquartered in the United Arab Emirates, serve clients in more than 150 countries through the network of operational hubs in Europe, Middle East and North Africa, Asia, North and South America and Australia. Across global operations RAK Ceramics employ approximately 15,000 staff from more than 40 nationalities.
RAK Ceramics are a publicly listed company on the Abu Dhabi Securities Exchange in the United Arab Emirates and on the Dhaka Stock Exchange in Bangladesh and as a group have an annual turnover of approximately US $1 billion.
Small items are generally packaged in Jiffy bag or similar, or in a small box and are delivered by Royal Mail, and a signature may be required on receipt of delivery for higher valued items. Majoroty of the parcels are small enough to be posted through the letter box and will not require signeture for acceptance. Non-fragile items less than 2kg, length is less than 30cm
If you order multiple items, you will only be charged for one delivery charge which will be calculated automatically and applied to your order.
|Standard Delivery||Next Day Delivery||Postcodes|
|Zone 1||£2.99||£7.99||Mainland England & Wales|
|Zone 2||£2.99||£7.99||Lower Scotland DG1-13, EH1-99, FK1-6, G1-G90, KA1-9, KY1-99, ML1-11, PA1-19, TD1-14|
|Zone 3||£2.99||£7.99||Highlands and upper Scotland AB10-56, DD1-11, FK21, IV1-56, KW1-14, KY10-16, PA21-41, PH1-50|
|Zone 4||£2.99||£14.99||All offshore Islands Including Northern Ireland (Excluding Jersey & Guernsey)|
|Zone 5||Unavailable||Unavailable||Republic of Ireland, Jersey & Guernsey|
For customers spending over £1000 receive free delivery to mainland England & Wales and reduced delivery rates for lower Scotland, Highlands and upper Scotland. Please visit Delivery & Returns page for full details.
Next day delivery is available for items we stock in our warehouse. All items that qualify for next day delivery are clearly advertised as being available for next day delivery on our product description page.
Next day delivery is available to delivery addresses within zone 1 and 2 areas only, and is not available in any other zones.
To qualify for next day delivery in the available delivery zones, orders must be placed before 2pm Monday to Thursday. Orders placed on a Friday before 2pm will be delivered on the following Monday. Orders placed after 2pm on a Friday through to Monday before 2pm, will be delivered on the following Tuesday.
At the time of checkout, all products in your shopping basket must be eligible for next day delivery; this is clearly advertised within our checkout page. You must also select the shipping method as "Next Day Delivery" rather than our "Standard Delivery", a surcharge will apply for this service.
Our courier company offer an all day delivery service. Therefore your items will be delivered to you between the hours of 8am and 8pm. The courier often cannot give an exact time slot. You can track your parcel online by following the details in your tracking email or text.
You will receive these details from the courier once your goods have been dispatched from us, from here you will be able to find out your parcels exact location.
98% of parcels processed for next day delivery arrive the following day. However, we are unable to 100% guarantee next day delivery on all of our parcels as we rely heavily on our couriers to meet your request.
If your order does not arrive the next day, please contact our customer service team where they will investigate your order and look to reimburse you for the next day delivery surcharge should this be applicable.
We strongly advise you not to book any contractors until you have full receipt of all your items in good condition.
For more information on delivery please click the link below.
Purchasing online can have its own benefits such as competitive prices, wider range of products available but with all the research you may do for the product you are considering to purchase, there is always the unexpected mistake or the product just does not meet your expectation. Don't worry because at taps UK, you have 365 days to think about it with the option for refund within 30 days or return for credit note after 30 days, it's never been easier to take your time.
All unused items are covered by 30 day money back or 365 day returns guarantee.
Products returned within 30 days of delivery will be issued with a full refund, less any special delivery costs associated with your initial delivery. Products returned within 365 days of delivery but over 30 days of delivery will attract a restocking charge of 25% and it will be deducted when the credit note is issued. The credit note is valid for 12 months and can be redeemed for all products or services provided by Taps UK.
To qualify for our 30 day money back or 365 day returns guarantee, all you need to do is to follow our 3 simple steps below.
1. Contact our customer services within the correct time frame of delivery, by submitting your request for a return through our online help desk with the following information:
Contact telephone number
Invoice/sales order number
Product detail of item returning
Reason for request to return
2. Print and complete the returns form with your unique returns reference number provided by our customer service on acknowledgement to your request.
3. Pack your items securely, including your returns form within, and return it to the address provided by our customer service.
Polite Notice - We do not cover the return postage costs. Goods must be returned in their original packaging in a sellable condition. Refund & Credit notes are issued within 14 days of return.
For more information on returns please click the link below.
For peace of mind Taps UK constantly updates its security procedures to ensure that all transactions are processed securely. Taps UK works closely with reputable security providers to make sure that your shopping experience with us is a safe and secure one.
SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private.
All customers have the opportunity to use our Sagepay gateway. These transactions are processed through a secure connection SagePay gateway, behind an encrypted server.
Alternatively, we offer PayPal for all customers. Simply log into your account and choose your payment method. All secured behind the latest SSL technology - you can even checkout as a guest and use standard card details.
Protect yourself from identity thieves, viruses, phishing and other internet threats with expert advice from the British government, the Serious and Organised. For more information visit the get safe online website.
The only UK eCommerce Code of Practice that's approved under the Consumer Codes Approval Scheme. The scheme was created by the Office of Fair Trading and adopted by the Trading Standards Institute. The SafeBuy Hands Seal is an assurance to consumers that a website is trustworthy and provides a high-quality of service.
We have thousands of reviews collected autonomously by our partner, Trustpilot. You can read for yourself about the high service standards that we aim for, and achieve on a daily basis. Trustpilot reviews are completely impartial for your peace of mind.
Whether you are in a hurry for your purchase or just rather save on delivery cost as your not far from our warehouse in Bromsgrove, why not collect your purchase from us? Collection are usually available within 4 working hours after you have placed your order online through www.tapsuk.com. On occasion this may take a little longer but please ensure you contact our customer service to ensure your items are ready for collection before you make your special journey to us.
1. Add your eligible "Click & Collect" products to your shopping basket and proceed to check out. Select the shipping method "Click & Collect from Bromsgrove" and proceed to payment to complete your order
2. Schedule a convenient collection day and time that works for you! Simpley complete the online form. Once you have confirmed your collection, travel to the warehouse in Bromsgrove Worcestershire to collect your purchase.
3. Once you arrive outside the warehouse, park your vehicle in one of the visitor car park space and head to reception with your order details where one of our friendly member of the warehouse team will assist you.
4. Inspect your purchase with the assistant to ensure the product you purchased all meets your satisfaction. Once satisfied with your purchase, our assistant will help with your purchase to your vehicle.
There are NO showroom or viewing facilities at the collection warehouse, please ensure you purchase all your required items online before you make your journey. All "Click & Collect" purchases will be ready for collection within 4 working hours of your confirmation email.
Q: Do I need to call you before I make my journey to collect?
It is advisable for you to call our customer service team on 01527 868 500 before you make your journey so we can ensure your goods are ready for collection when you arrive.
Q: What post code do I use for my satellite navigation?
The post code for your satellite navigation is B60 4FG. Please note our post code was recently updated by Royal Mail and any satellite navigation running an older software, which is more than 12 months old may lead you to a different part of Bromsgrove. Please ensure your satellite navigation is up to date and running the latest version, therefore directing you to our address advertised.
Q: Do you have free parking?
We have several free car parking spaces allocated to the front of the building, along with a further 16 spaces in the main car park, at the side of the warehouse adjacent to Hanbury Road. Car parking spaces are clearly marked "Unit 2"
Q: Where do I go once I arrive?
Once you have arrived, please head towards the blue reception door, and ring the Click & Collect door bell. From here, one of our personnel will look after your collection. Please be patient as our personnel on duty may be serving other customers.
Q: Can I view and check my purchase at time of collection?
The personnel on duty will check the item with you to ensure you are totally satisfied with your purchase before helping you to your car.
Q: What if I don't like the item I have purchased?
If you are not completely satisfied with your purchase, you have the right to cancel your order. Your refund will usually appear on your bank statement within 7 days, dependent on bank processing times.
Q: What if I can not collect within the 7 days period?
We understand in certain circumstances it may take you longer than 7 days to collect your purchase. If your collection date is to exceed the 7 day period, please contact us with an estimated collection date in order for us to store your purchase in a suitable place for safe keeping.
Q: Do you have a showroom at the warehouse?
Unfortunately Taps UK is an online retailer. To keep our prices competitive, we do not have showroom facilities at the warehouse.
Q: Can we purchase further products at the warehouse?
Further products can be purchased at the warehouse. We have computer access that our customers can use to browse our Taps UK website and order online. It can take up to 15 minutes for the order to download to our system, so if you are conscience of time, we recommend you make your purchases before arriving.
Q: Can we view other products at the warehouse?
Our online prices are calculated without our customers incurring showroom facility costs. Customers who wish to view products, will be charged our surcharge of £10.00 inclusive of VAT. This surcharge will enable you to view up to 3 products.
Q: Do you have restroom facilities at the warehouse?
We do have restroom facilities at the warehouse.
Q: Are children allowed at the premises?
Due to health and safety and insurance purposes, anyone below the age of 16 years old is not permitted on site.
Q: What are your opening times for collection?
Click and collect purchases can be collected during our opening hours which are Monday to Friday from 9am till 5pm. Please ensure you arrive at least 30 minuets before closing time.
Q: Are you open weekends and or public holidays?
We are closed during weekends, public holidays and any periods advertised on our contact us page on our website.
Unit 2, Prior Wharf
Waterside Entrance of Harris Business Park
Hanbury Road, Stoke Prior