Special delivery items are delivered by a pallet or "A" frame pallet for products such as bath and shower screen, meaning a pallet will be dropped outside of your property, usually kerbside. We recommend an able bodied recipient accept and sign for delivery as the delivery driver is not insured to entre your property. Fragile/Oversized items, over 60kg and up to 4.1m long

For Special Delivery size items in the following delivery zones 1a, 2, 3, 4 & 5, please allow up to additional 3 working days for delivery.

If you order multiple items, you will only be charged for one delivery charge which will be calculated automatically and applied to your order.

For customers spending over £1000 receive free delivery to mainland England & Wales and reduced delivery rates of £30.00 for lower Scotland and £50.00 for Highlands and upper Scotland. 

Next day delivery is available for items we stock in our warehouse.  All items that qualify for next day delivery are clearly advertised as being available for next day delivery on our product description page.

Next day delivery is available to delivery addresses within zone 1 and 2 areas only, and is not available in any other zones.

To qualify for next day delivery in the available delivery zones, orders must be placed before 2pm Monday to Thursday.  Orders placed on a Friday before 2pm will be delivered on the following Monday.  Orders placed after 2pm on a Friday through to Monday before 2pm, will be delivered on the following Tuesday.

At the time of checkout, all products in your shopping basket must be eligible for next day delivery; this is clearly advertised within our checkout page.  You must also select the shipping method as "Next Day Delivery" rather than our "Standard Delivery", a surcharge will apply for this service.

Our courier company offer an all day delivery service. Therefore your items will be delivered to you between the hours of 8am and 8pm. The courier often cannot give an exact time slot. You can track your parcel online by following the details in your tracking email or text. 

You will receive these details from the courier once your goods have been dispatched from us, from here you will be able to find out your parcels exact location.

98% of parcels processed for next day delivery arrive the following day. However, we are unable to 100% guarantee next day delivery on all of our parcels as we rely heavily on our couriers to meet your request.

If your order does not arrive the next day, please contact our customer service team where they will investigate your order and look to reimburse you for the next day delivery surcharge should this be applicable.

We strongly advise you not to book any contractors until you have full receipt of all your items in good condition.

For more information on delivery please click the link below.

Taps UK offer more than 10,000 products online for delivery throughout the United Kingdom. A large selection of popular items are held in stock in our distribution warehouse in Bromsgrove, Worcestershire. In addition, a large selection of goods are stored with the manufacturer or the appointed distribution company who distribute the products on the manufacturers behalf.

On each product description page, you will find the following key information which is listed below. This will help you to understand the product availability for each item.

In Stock
Products displaying "In Stock" are held physically in stock in our distribution warehouse in Bromsgrove, Worcestershire. These products are ready for immediate dispatch for next day delivery* or available for click and collect.
*Available in delivery zone 1 & 2 only. 

Available to Order
Products displaying "Available to Order" are held in stock at the manufacturer's warehouse or appointed distribution company. Goods are either delivered directly to you, or delivered to Taps UK and delivered onto you. The estimated delivery lead time advertised is the time frame we endeavor to deliver your items within. Tracking details will be sent via email or text to keep you updated, therefore please ensure that you provide us with an up to date mobile telephone number and a valid email address when placing your order. If the item is not in stock for any reason with our supplier for any reason, we will notify you with estimated delivery date.

Polite Notice - All delivery dates are given as an estimate. We strongly advise against booking any tradespeople or undertaking preparatory work until your order has arrived and has been checked

Made to Order
Products displaying "Made to Order" are usually not stocked at Taps UK or the manufacturer. It is usually specifically made to order by the manufacturer once your order has been placed. For some products, it is excluded from our money back guarantee. For delivery lead times, please email our customer support team who will check the manufacturing lead time and provide you with a written delivery lead time.

Item Out of Stock
Products displaying "Item Out of Stock" are currently sold out and currently unavailable to purchase. Products with a confirmed new stock arrival date will be advertised with the estimated new stock arrival date. For customers who wish to pre-order the goods for an immediate dispatch once the stock has been delivered into us, can do so, by contacting our customer services team. Alternatively, you can leave your email by clicking the "Email me when back in stock" button; then once the item comes back into stock, we will email you.

Purchasing online can have its own benefits such as competitive prices, wider range of products available but with all the research you may do for the product you are considering to purchase, there is always the unexpected mistake or the product just does not meet your expectation. Don't worry because at taps UK, you have 365 days to think about it with the option for refund within 30 days or return for credit note after 30 days, it's never been easier to take your time.

All unused items are covered by 30 day money back or 365 day returns guarantee. 

Products returned within 30 days of delivery will be issued with a full refund, less any special delivery costs associated with your initial delivery. Products returned within 365 days of delivery but over 30 days of delivery will attract a restocking charge of 25% and it will be deducted when the credit note is issued. The credit note is valid for 12 months and can be redeemed for all products or services provided by Taps UK. 

To qualify for our 30 day money back or 365 day returns guarantee, all you need to do is to follow our 3 simple steps below.

1. Contact our customer services within the correct time frame of delivery, by submitting your request for a return through our online help desk with the following information:

Name
Email address
Contact telephone number
Invoice/sales order number
Product detail of item returning
Reason for request to return

2. Print and complete the returns form with your unique returns reference number provided by our customer service on acknowledgement to your request.

3. Pack your items securely, including your returns form within, and return it to the address provided by our customer service. 

Polite Notice - We do not cover the return postage costs. Goods must be returned in their original packaging in a sellable condition.  Refund & Credit notes are issued within 14 days of return.

For more information on returns please click the link below.