6 month manufacturers guarantee against manufacturing defects. The guarantee does not cover damage caused during fitting, or caused by poor installation or servicing, accidental or malicious damage, improper use or negligence, discoloration due to long exposure to sunlight or UV lights, and general wear and tear to the item and or working parts of the item (for example, the valve in a tap, shower heads, washers, seals, any item that would be expected to be replaced periodically during the life of the item). Any working part as stated above would be covered by a 6-month warranty unless stated longer. This warranty does not affect your statutory rights.
For full information on the Caple warranty please click here
Caple is the one name you need for a truly fresh and exciting products inspired by you and what you want for your lifestyle.
One name, but hundreds of ideas for kitchen furniture, kitchen appliances, sinks and taps, and even bedroom furniture – cutting edge design, technology, materials and performance at prices to suit any pocket.
Products displaying "In Stock" are held physically in stock in our distribution warehouse in Bromsgrove, Worcestershire. These products are ready for immediate dispatch for next day delivery* or available for click and collect.
*Available in delivery zone 1 & 2 only.
Available to Order
Products displaying "Available to Order" are held in stock at the manufacturer's warehouse or appointed distribution company. Goods are either delivered directly to you, or delivered to Taps UK and delivered onto you. The estimated delivery lead time advertised is the time frame we endeavor to deliver your items within. Tracking details will be sent via email or text to keep you updated, therefore please ensure that you provide us with an up to date mobile telephone number and a valid email address when placing your order. If the item is not in stock for any reason with our supplier for any reason, we will notify you with estimated delivery date.
Polite Notice - All delivery dates are given as an estimate. We strongly advise against booking any tradespeople or undertaking preparatory work until your order has arrived and has been checked
Made to Order
Products displaying "Made to Order" are usually not stocked at Taps UK or the manufacturer. It is usually specifically made to order by the manufacturer once your order has been placed. For some products, it is excluded from our money back guarantee. For delivery lead times, please email our customer support team who will check the manufacturing lead time and provide you with a written delivery lead time.
Item Out of Stock
Products displaying "Item Out of Stock" are currently sold out and currently unavailable to purchase. Products with a confirmed new stock arrival date will be advertised with the estimated new stock arrival date. For customers who wish to pre-order the goods for an immediate dispatch once the stock has been delivered into us, can do so, by contacting our customer services team. Alternatively, you can leave your email by clicking the "Email me when back in stock" button; then once the item comes back into stock, we will email you.
Medium items are generally delivered by overnight couriers such as Yodel, Parcelforce, DPD or similar. Tracking information will be provided by emailed and or or text, and a signature will be required on delivery. If no one is available to sign for acceptance, the courier may leave it with your neighbour. Non-fragile items less than 20kg, length less than 1.4m
|Standard Delivery||Next Day Delivery||Postcodes|
|Zone 1||£9.99||£14.99||Mainland England & Wales|
|Zone 2||£9.99||£14.99||Lower Scotland DG1-13, EH1-99, FK1-6, G1-G90, KA1-9, KY1-99, ML1-11, PA1-19, TD1-14|
|Zone 3||£9.99||N/A||Highlands and upper Scotland AB10-56, DD1-11, FK21, IV1-56, KW1-14, KY10-16, PA21-41, PH1-50|
|Zone 4||£19.99||N/A||All offshore Islands Including Northern Ireland (Excluding Jersey & Guernsey)|
|Zone 5||£29.99||N/A||Republic of Ireland, Jersey & Guernsey|
For customers spending over £1000 receive free delivery to mainland England & Wales and reduced delivery rates for lower Scotland, Highlands and upper Scotland. Please visit Delivery & Returns page for full details.
For more information on delivery please click the link below.
All unused items are covered by 30 day money back or 365 day returns guarantee.
Contact telephone number
Invoice/sales order number
Product detail of item returning
Reason for request to return
For more information on returns please click the link below.
It is advisable for you to call our customer service team on 01527 868 500 before you make your journey so we can ensure your goods are ready for collection when you arrive.
The post code for your satellite navigation is B60 4FG. Please note our post code was recently updated by Royal Mail and any satellite navigation running an older software, which is more than 12 months old may lead you to a different part of Bromsgrove. Please ensure your satellite navigation is up to date and running the latest version, therefore directing you to our address advertised.
We have several free car parking spaces allocated to the front of the building, along with a further 16 spaces in the main car park, at the side of the warehouse adjacent to Hanbury Road. Car parking spaces are clearly marked "Unit 2"
Once you have arrived, please head towards the blue reception door, and ring the Click & Collect door bell. From here, one of our personnel will look after your collection. Please be patient as our personnel on duty may be serving other customers.
The personnel on duty will check the item with you to ensure you are totally satisfied with your purchase before helping you to your car.
If you are not completely satisfied with your purchase, you have the right to cancel your order. Your refund will usually appear on your bank statement within 7 days, dependent on bank processing times.
We understand in certain circumstances it may take you longer than 7 days to collect your purchase. If your collection date is to exceed the 7 day period, please contact us with an estimated collection date in order for us to store your purchase in a suitable place for safe keeping.
Unfortunately Taps UK is an online retailer. To keep our prices competitive, we do not have showroom facilities at the warehouse.
Further products can be purchased at the warehouse. We have computer access that our customers can use to browse our Taps UK website and order online. It can take up to 15 minutes for the order to download to our system, so if you are conscience of time, we recommend you make your purchases before arriving.
Our online prices are calculated without our customers incurring showroom facility costs. Customers who wish to view products, will be charged our surcharge of £10.00 inclusive of VAT. This surcharge will enable you to view up to 3 products.
We do have restroom facilities at the warehouse.
Due to health and safety and insurance purposes, anyone below the age of 16 years old is not permitted on site.
Click and collect purchases can be collected during our opening hours which are Monday to Friday from 9am till 5pm. Please ensure you arrive at least 30 minuets before closing time.
We are closed during weekends, public holidays and any periods advertised on our contact us page on our website.
Unit 2, Prior Wharf
Waterside Entrance of Harris Business Park
Hanbury Road, Stoke Prior