Trouble Shooting and frequently asked questions on products

Q: Tap is dripping from spout, or will not turn off fully:
A: The main cause of ceramic tap disc tap to drip is that the pipe work hasn’t been flushed of debris on installation. Remove handle from ceramic valve by removing indice cap (usually hot/cold symbol), unscrew retaining screw and remove handle from the ceramic valve, remove retaining bolt which holds ceramic valve (this bolt holds down the ceramic valve in place and is usually brass or silver colour) remove ceramic valve, check ceramic valve, clean rubber washer and seating if required, replace and tighten retaining bolt firmly then replace handle.

Q: Tap / manual shower mixer is leaking from around the handle connection:
A: The main cause of this problem is caused usually during transit, where the retaining bolt that holds down the ceramic valve in place has become loose, this which will cause the item to leak when it is used under pressure. Remove handle from ceramic valve by removing indice cap (usually hot/cold symbol), unscrew retaining screw and remove handle from the ceramic valve, remove retaining bolt which holds ceramic valve (this bolt holds down the ceramic valve in place and is usually brass or silver colour) remove ceramic valve, check ceramic valve for damage, clean rubber washer and seating if required, tighten ceramic valve retaining bolt firmly (this bolt holds down the ceramic valve in place and is usually brass or silver colour) and replace handle.

Q: Taps discolouring or tarnishing:
To maintain the appearance of these fittings please ensure they are cleaned regularly using a clean soft damp cloth only. Abrasive cleaners or detergents must not be used as they may cause surface deterioration.

Q: Taps are noisy in use:
A: Mains pressure is too high. Reduce accordingly. NB a pressure-reducing valve may be required.

Q: Tap heads are loose:
A:Remove indice cap and tighten retaining screw. NB screw should be supplied with an anti rotational washer or have a serrated underside.

Q: Flow of water is poor:
A: If ceramic disc valve, make sure you have a minimum operating pressure (read recommended pressure on indivisual product) Or, If a standard screw down valve, make sure pipe work has been flushed through thoroughly before connecting to your water supply to remove any debris that may be restricting the flow.

Q: Flow of water is poor only on the hot side:
A: If ceramic disc valve, make sure you have a minimum operating pressure on the hot side (read recommended pressure on indivisual product) cold water pressure is usually a lot higher Or, If a standard screw down valve, make sure pipe work has been flushed through thoroughly before connecting to your water supply to remove any debris that may be restricting the flow.

Q: Flow of water is poor but my original tap worked fine:
A: If ceramic disc valve, make sure you have a minimum operating pressure (read recommended pressure on indivisual product) all taps will work differently Or, If a standard screw down valve, make sure pipe work has been flushed through thoroughly before connecting to your water supply to remove any debris that may be restricting the flow.

Q: Spout appears loose:
A: Make sure grub screw at back of spout is tightened. Or, where the fixing mechanism is a nut, make sure this has been screwed down fully.

Q: Leaking from bottom of spout / connection to body point:
A: ‘O’ ring on spout has perished, or has been cut. Probably caused by pushing the spout into the main body before opening the grub screw fully at the back of the spout. Replace ‘O’ ring. Or, to loosen the grub screw and ensure spout is pushed fully into the main body to form a double seal. Retighten the grub screw.

Q: Tap heads are spinning freely on top of valve:
A: Plastic bush on spline has worn. Replace with new plastic bush.

Q: Water comes out of spout and handset at the same time:
A: Remove the diverter handle, unscrew the brass gland nut and replace the diverter assembly with a new spare. Re assemble diverter handle.
A: Diverter washer could be damaged. Lift diverter knob and use a thin adjustable spanner. Locate on nut and unscrew diverter. Check washer on bottom and replace if damaged.

Q: I want to wall mount my bath shower mixer, how do I do this?
A: Please order a pair of wall mounted couplings (Usually supplied with mixer tap).

Q: Decorative base flange on tap body is catching on upstand on sanitary ware:
A: Remove decorative base flange and re-fit the product.

Q: Shower handset is leaking, or damaged:
A: If leaking, check washer is still in place between handset and end of shower hose. Or If still leaking, or damaged, replace with new handset.

Q: Water coming out of handset and spout at same time:
A: Remove spout, lift diverter knob at back of spout and check diverter washer is still in place. Or, water pressure is too low, minimum pressure required is 1.0 bar (as recommended).

Q: Wall spout is loose or fitted off centre:
A: Make sure spout is fitted to ‘T’’ connector using enough P.T.F.E. tape (or other suitable sealant) to secure in position. Make sure spout is secured correctly within the wall cavity to avoid movement.

Q: Waste will not hold water
A: Check plug ‘O’ ring is not damaged. Or, check all thread on bottom of plug is set to correct height. Or possible fault with moulding on the waste hole in the basin bowl. Please ensure enough sealant is used between bowl and waste (washers only are not enough to seal some wastes).

Q: Pop up rod is not working:
A: Make sure rod connector is fitted correctly, and height of all thread on plug has been set correctly.

Q: Showering temperature is not hot enough.
A: Ensure hot water supply is at least 60C. Make sure you have equal pressures. Check for airlocks in pipe work. Ensure there are no inverted U’s in any of the pipe work runs.

Q: Water goes cold during shower.
A: Insufficient hot water storage

Q: When the thermostatic shower is set at cold, the showering temperature is too hot.
A: Hot and cold supply connections have been made in reverse - re-connect correctly.

Q: Shower temperature is too hot (pumped shower).
A: Turn down the flow of hot water from the pump using the in-line isolator valve.

Q: Showering temperature is not hot enough.
A: Incoming pressure exceeds 5 bar - ensure you have fitted pressure reducing valve in the mains supply pipe. Ensure hot water supply is at least 60C.

Q: Valve is very noisy when in use.
A: Incoming pressure slightly high - ensure you have fitted a pressure reducing valve in the mains supply pipe immediately after stopcock to premises.

Q: The water goes cold whilst showering.
A: For combi boilers,ensure the boiler is still firing. Adjust the boiler to the hottest output, not the best flow. For hot water tank systems, make sure your hot water has not run out.